Refund policy

Satisfied or refunded, 30 days

You have thirty days from the date of your order to judge the harness on your own walks. If your dog is still pulling, or if the size does not suit, we refund the full price you paid.

This guarantee is simple: you have nothing to send back. No form, no proof of purchase, no parcel to pack up. You keep the harness.

How to claim it

Write to contact@aquelie.com quoting your order number. We reply Monday to Friday, within 24 to 48 business hours, and the refund is issued as soon as we answer.

The refund goes back to the payment method used for the order. Depending on your bank, it then shows on your account within three to ten business days. That delay is no longer up to us.

Faulty or damaged product

If a strap gives way, a buckle breaks or a seam fails in normal use, write to us: we replace the harness or refund you, at our expense, including beyond the thirty days.

If the parcel arrives visibly damaged, take a photo before opening it if you can, and send it to us with your order number.

Wrong size or colour

You do not need to go through a refund. Write to us and we will send the correct item.

Order cancelled or changed

As long as the parcel has not been handed to the carrier, we can change the delivery address, change the size or cancel the order. Contact us as quickly as you can at contact@aquelie.com with your order number.

Your rights

The rights the law gives you, depending on where you live, apply in addition to this guarantee. Nothing in this document limits them or replaces them.