Follow your order in real time.

Enter your order number and your email, or your tracking number, to see where your parcel is.

Shipped within 48 h

Shipped within 48 h

Your order leaves our warehouse within 48 business hours.

Tracking sent the moment it ships

Tracking sent the moment it ships

You receive your tracking number by email as soon as the parcel leaves.

3 to 5 business days

3 to 5 business days

The transit time to your door, depending on your delivery country.

DELIVERY AND RETURNS

Frequently asked questions

Your order is shipped within 48 business hours, then delivered in 3 to 5 business days. You receive a tracking number by email as soon as the parcel leaves.

Yes. It is free on every order, with no minimum spend. The amount shown on the product page is the amount you pay.

As soon as it ships, you receive an email containing your tracking number. Enter that number, or your order number and your email, in the field above.

You have thirty days from your order. Write to us at contact@aquelie.com with your order number: we refund you without you having to send the harness back.

As long as the parcel has not left, yes. Contact us as quickly as you can at contact@aquelie.com with your order number. Once it has shipped, changes go through the carrier.

A problem with your order?

Write to us at contact@aquelie.com or fill in the form below, and we will take care of it.