Refund policy

Satisfied or refunded, 30 days

You have thirty days from the date of your order to judge your purchase. If the item does not suit you, write to us: we refund the full price you paid.

How to claim it

Write to us through our contact form quoting your order number. We reply Monday to Friday, within 24 to 48 business hours, and the refund is issued as soon as we answer. If a particular step is needed, we tell you in our reply.

The refund goes back to the payment method used for the order. Depending on your bank, it then shows on your account within three to ten business days. That delay is no longer up to us.

Faulty or damaged item

If an item is faulty on arrival or a part fails in normal use during the guarantee period, write to us: we replace it or refund you, at our expense.

If the parcel arrives visibly damaged, take a photo before opening it if you can, and send it to us with your order number.

Wrong variant, size or colour

You do not need to go through a refund. Write to us and we will send the correct item.

Order cancelled or changed

As long as the parcel has not been handed to the carrier, we can change the delivery address, change the variant or cancel the order. Contact us as quickly as you can through our contact form with your order number.

Your rights

The rights the law gives you, depending on where you live, apply in addition to this guarantee. Nothing in this document limits them or replaces them.